Payroll Administrator

Recruiter
NGA HR
Location
Peterborough
Salary
Competitive
Posted
05 Sep 2017
Expires
03 Oct 2017
Sector
Accounting
Contract Type
Contract
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we&rsquore dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you&rsquore looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you.

To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees&rsquo salaries. 

Duties:
&bull Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty. 
&bull There may be additional activities to perform from time to time in order to maximise the contribution to NGA HR&rsquos goals and objectives. 
&bull To perform all duties in accordance with the company Health & Safety and Quality policy procedures. 
&bull Ensures data is received in the right format and in time to complete payrolls to agreed deadlines 
&bull Prioritises and actions daily tasks to be accomplished to meet SLA. 
&bull Completes and owns payroll processing cycle for allocated customers 
&bull Calculates, prepares and transmits manual payments and third party disbursements. 
&bull Runs sample payrolls to ensure quality and resolve errors or deviations. 
&bull Liaises with other areas of the business to meet and enhance payroll delivery. 
&bull Provides statistics for chargeable work to enable effective invoicing. 
&bull Controls the reconciliation processes for own customer&rsquos third party accounts to ensure completion in line with SLA requirements and statutory legislation. 
&bull Identifies and acts on issues which would impact delivery of SLA. 
&bull Reviews and updates where necessary customer procedures and processes, and NGA HR documentation
&bull Receives and records customer enquiries and provides basic information in response to customer requests. Escalates to Line Manager where appropriate. 
&bull Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships 
&bull Develops and maintains a good working knowledge of products and services. 
&bull Develops and maintains effective relationships with internal/external customers and suppliers. 
&bull Considers and escalates any new ideas which add value to the customer.
&bull Checks system accuracy by performing manual calculations to agree system output 
&bull Recommends and agrees ways in which systems and procedures can be improved to enhance business performance 
&bull Actions systems updates to ensure implementation
&bull Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made. 
&bull Records customer issues and complaints to instigate corrective action. 

Skills and Experience

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we&rsquore dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

We offer:

A large modern open plan working environment
Excellent transport links to wider community
Flexible benefits package which allows tailored  benefits dependent upon circumstances
Structured training and on-going personal development

You have:

Good analytical skills &ndash to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
Good communicator and customer oriented - to be able to identify and understand the customer's needs. Expresses and acts on desire to assist customers in an efficient and friendly manner. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
Excellent written and verbal communication skills
Well organized and planned, schedules time effectively and uses efficient work methods and tools
Detail oriented, thorough and focused on all aspects of the job to ensure accuracy.
Teamwork &ndash to be able to work with colleagues to achieve common targets and objectives and to provide actively help to other team members.
Focus on Quality

It would be great if you also have:

Basic knowledge of Payroll HR policies and processes
Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, customer service standards)
Computer skills: MS Office, HR Databases, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)

At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization.

We take pride in the commitment and professional excellence of our people the innovation we bring to our business and our unrelenting focus on helping our clients achieve their goals.

When you join NGA, you open up a World of Opportunity &mdash to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world.

A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.

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