Assistant Quality and Process Support Manager

DN15 8LP, Scunthorpe
£30,000 per annum + benefits
05 Sep 2017
18 Sep 2017
Contract Type
Full Time

Job Description                                                                   

Position:           Assistant Quality and Process Support Manager                                             

Job Purpose:  To support and deputise for the site Quality Manager, ensuring the plant operates in accordance with the OSI Global Quality Expectations and customer specifications & requirements are consistently achieved. To support production as and when required with process projects.

Role Accountabilities

  • To provide active support for the site Quality Manager in driving & maintaining operational requirements, ensuring OSI & customer quality standards are consistently achieved and root cause programmes are put in place – to ensure OSI customers are confident that all issues are investigated and actioned accordingly.
  • To effectively deputise for the site Quality Manager in his/her absence and overseeing the Quality teams and day to day activities - to enable the QA Manager to be involved in higher level strategic projects that impact the OSI future. 
  • To provide technical/quality support to the quality team and other departments as directed by the Quality Manager or Factory Manager – to ensure that all customer specifications are adhered to.
  • Responsibility for liaising with the customer support consultant ensuring all customer complaints / non – conformances are addressed and resolved in a timely and effective manner providing the site team with appropriate trend analysis and complaints statistics.
  • Responsible for responding and closing off foreign body complaints.
  • To assist with the preparation for customer and third party audits or visits. – to enable a consistent audit structure.
  • To provide accurate and timely information or reports for internal and external customers as directed by the site Quality Manager and effectively communicate to all functions within OSI.
  • Collate monthly reports to OSI Germany.
  • Assist in the preparation of Quality Key Performance Indicators (KPI’s)
  • Take ownership and drive plant projects and improvement initiatives as directed by the QA Manager and / or Factory Manager – to ensure we meet the customer and OSI development timelines through strong communication channels.