Admin Officer

5 days left

Brook Street
Nottingham, Nottinghamshire, England
£7.65 - £9.26 per hour
01 Sep 2017
29 Sep 2017
Claire Herbert
Contract Type
Full Time

We are looking for Administration officers to working in the contact center department, to work within a public sector organisation, based in the south of Nottingham with good public transport links.

The organisation you will be based in is very supportive and has an open plan office. They will provide you with 6 weeks of training and ongoing support and is an excellent opportunity to gain experience within the public sector

The role is a temporary assignment and is looking to run until March 2018.
Duties will include;
-Answering customer queries by telephone in a contact centre environment
-Escalating customer queries and requests to other teams where appropriate
-Inputting and updating data on our IT systems
-Making and answering telephone calls with internal and external customers
-Responding to written correspondence received via post or email
-Attending and contributing to team meetings
-Collating, analysing and formatting data and information
-Promote a culture of excellent service delivery and continuous improvement
-Possibility of undertaking cross training in LPA casework, correspondence and OPG 100 searches.
-Undertake all other reasonable management requests in line with job role

We are looking for someone that has great customer service or has contact center experience and is confident to ask the right questions to obtain all the relevant information. You need to have good communication skills and happy to talk to people, answering queries or providing the support they need. You need to be competent with using the computer and make accurate notes.

The role starts at £7.65 and will then goes up to £9.26 after 12 weeks and will accrue holiday as your earn.

Your position will be on condition on a clear DBS application

If this sounds like you then get in touch

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