Support Manager

4 days left

35000.00 - 45000.00 GBP Annual + GBP35000 - GBP45000/annum
31 Aug 2017
28 Sep 2017
Contract Type
Support Manager
North West Cambridgeshire
GBP35,000 - GBP45,000

An opportunity has arisen for a Support Manager to head up the support team for a successful technology company in Cambridgeshire. The company develop an award winning, cloud based storage solution for some major clients such as the BBC, Channel 4, The Premier League, The British Library and many more.

The key purpose of the Support Manager role will be to take overall responsibility for the delivery of support services to their external clients. The role will be a split between technical, hands on support and line management of a growing team.

The key responsibilities will include:
- Ensuring an efficient and effective 24/7 support environment is maintained
- Monitoring and assessing support delivery using statistical analysis
- Liaising over phone and email with global enterprise level customers
- Visiting customer sites as required
- Coordinating IT projects with the Project Managers
- Line managing and overseeing the performance of the Support Engineers

The ideal candidate will have most of the following:
- MySQL databases
- Windows Server (Apply online only)
- XML / XSL data transformation
- Powershell scripting
- Active Directory
- Office 365
- Managing a 24/7 support environment
- Managing IT projects as well as BAU

In exchange for your skills and hard work, you will have the opportunity to work in brand new, refurbished offices for a company with a low staff turnover and real dedication to providing their staff with opportunities for progression.

They have an excellent benefits package, relaxed working environment, an impressive client portfolio and lots of social events.

Please don't hesitate to submit your CV for consideration.

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