Customer call handler

Recruiter
Pertemps Contract Team
Location
Leicester
Salary
£7.64 - £8.22 per hour
Posted
09 Aug 2017
Expires
18 Aug 2017
Job Title: Call Handler Location: Leicester Salary: up to £8.22 per hour Unsociable hours uplifts Bonus (depending upon performance review scores) Contract Type: Temp / Full time - ongoing assignment. Sector: Customer Service An exciting opportunity has arisen for a Call Handler based in Leicester to join an expanding call centre. You will receive a £300 bonus paid twice per year depending upon performance review scores. Uplifts are also paid for working unsociable hours (after 8pm, before 8am and during weekends). We are looking for a number of candidates to join the team to work on the following shift pattern: 8am - 8pm - 37 hours - 5 days per week. Working shift patterns as required by the business any 5 days per week inclusive of weekends and Bank holidays. There will be a training period for the first 4 weeks of which within a classroom environment for the first 2 weeks, the training period will be held for the first 4/5 weeks, shifts will then commence from the 6th week onwards. As the Call Handler your duties will include: " Receiving emergency calls from members of the public in line with the company contractual obligations. " Creating / updating accurate records accordingly within associated company systems to document details of customer's query in order to create / raise work orders for engineers. " Supporting other areas of operation in times of increased work volume. " Supporting the development of team skills through coaching and training less experienced staff in procedures and systems. " Contributing to continuous improvement of processes through highlighting problems and identifying opportunities for improvement. To be a successful Call Handler you will have the following skills and experience: " Ability to demonstrate an understanding of customer service delivery, including experience of working within customer services and working to and achieving targets. " Excellent attention to detail. " Excellent communication skills both verbal and written to ensure that successful relationships are established and maintained with internal and external parties. " Data input skills (speed and accuracy). " Computer literate, with basic understanding of MS Office packages. " A flexible and adaptable approach to the changing needs of the business' health and Safety obligations. " Ability to work alone and as part of a team, in a dynamic environment. " Self-motivated and driven for own personal development. " Ability to use own initiative and work independently. " Experience of using CRM is desirable. " Ability to embrace new challenges and drive themselves forward to develop their career prospects. It is a mandatory requirement for all applicants to complete a basic level disclosure Scotland background screening check to be considered for any work assignments at this company. This job was originally posted as www.totaljobs.com/job/75148384