Operations Assistant

Recruiter
Inchcape Shipping Services
Location
Grimsby
Salary
£18k per year
Posted
05 Aug 2017
Expires
16 Aug 2017
Operations Assistant Location: Grimsby, DN37 9TT Salary: £18,000 per annum About the company Inchcape Shipping Services provides global strategic maritime, cargo and supply chain solutions to ship-owners and operators who span all geographies, market segments, vessels and asset types Duties of the Operations Assistant: - Comply with company and principal procedures, instructions and policies - Process Principal appointments within KPI parameters - Provide service delivery as per stakeholders process and requirements - Appoint Local Port Agents in accordance with Principal working instructions - Coordinate vessel calls with local ISS Office's & Sub agents - Monitor and maintain data integrity within ISS's ERP system(s). - Monitor agency performance with local ISS Office's, Sub agents and third Party Agents - Monitor Group Email and message management to deliver contractual services - Monitoring KPIs and cost savings, recording the data where required - Follow up with Principal and stakeholders queries, issues, information and requirement Negotiate with vessel owners - Negotiate with third party agents - Critically review Proforma disbursements for accuracy with no over funding of the local agents - Obtain relevant Baseline (proforma) Templates where applicable and ensure accuracy - Liaise with finance hub accounts to arrange funding where applicable avoiding delays to vessels. - Liaise with various principals relating to past/current/future vessels calls - Work on call (Duty - AOH), on a rota basis. - The post holder will carry out any other duties as and when required as requested by the line manager - Adhere to all internal ISS processes and procedures - Ensure 100% compliance in relation to ISS Ethics Policy and UK Legal requirements - Comply with ISS Quality control systems - Comply with customer procedures and contractual requirements in relation to Data input - Comply with internal ISS procedures in obtaining the relevant information - Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not - Ensure full compliance with the ISS HSSE Management System - Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work Requirements of the Operations Assistant - Essential: - General administration - PC literate, including Word/Excel/Outlook - Ability to work individually and as part of a team on own initiative - Results and detail oriented - Good communicator both verbal and written - GCSE - Maths and English - Eligibility to work in the UK Requirements of the Operations Assistant - Desirable: - Shipping/transportation experience or knowledge - Customer Service Orientation - Good time management - A level equivalent or higher - ICS Shipping qualification Operations Assistant Benefits - 22 days holiday plus Bank Holidays - Free onsite parking If you meet the requirements and feel that this Operations Assistant role is right for you then please apply today

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