Customer Engagement Officer

PA Housing
£26,077 per annum + £1,200 pa Car allowance
05 Aug 2017
16 Aug 2017
Customer Engagement Officer x 2 Post 1 - Customer Involvement Post 2 - Digital Offering Leicester Salary: £26,077 per annum £1,200 pa Car allowance Hours: 35 per week When asra Housing Group and Paragon Community Housing joined together in April 2017 to form PA Housing we knew immediately it was a great match, sharing many of the same ideas, values and principles. We're stronger together with a combined workforce of 650 people and over 24,000 homes across the East Midlands, London and South East offering a range of housing solutions from affordable rent, independent living and shared ownership for those in need. Our increased financial strength means we are able to build around 350 additional new homes each year. We currently have two opportunities for Customer Engagement Officers in our Customer Services department. One role will focus on customer involvement and the other the promotion of our digital offering. We really want to hear from you if; You are an enthusiastic and self-motivated individual with the ability to build successful relationships at all levels; You have good knowledge of website design with specific knowledge of Umbraco; You have a clear understanding of social housing coupled with an awareness of current housing issues and tenant involvement initiatives; You able to communicate complex and sometimes contentious information effectively to a wide range of audiences; You have a full, clean licence with access to a car for business use. You will deliver high-quality customer focused engagement services across the organisation, to ensure that customers have the opportunity to be effectively involved in developing, shaping and monitoring all services. You will oversee all functions of customer engagement including communication, marketing and formal consultation within the housing services directorate, ensuring customer engagement makes a difference, is value for money and delivers our Corporate aims. Your responsibilities will include assisting in the promotion, support and development of all Involvement approaches, initiating, developing and reviewing new and existing customer engagement mechanisms, assisting in ensuring customer research identifies our customers' needs and local priorities and influences how and what services are delivered and ensuring our customers are trained to be able to carry out their duties and responsibilities and to be able to effectively engage with us. We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to peoples lives every day. In return for your commitment, you can expect a competitive salary, generous holiday entitlement, pension scheme and employee discount scheme. As a responsible employer, we take the health and well-being of our colleagues seriously and are currently implementing a comprehensive health and wellbeing programme. These are exciting times for our organisation which is at the beginning of a new era and this is an excellent opportunity to join us on our journey. Closing Date: 5 pm, Wednesday 9th August 2017 Please state in your application which post you are interested in. How to apply: Please click the apply button to go to the recruiter's website where you will be required to complete the application process.