Credit Advisor

Regional Recruitment Services Ltd
£9.25 p hour + Benefits
04 Aug 2017
16 Aug 2017
Job Title; Credit Collections Advisors Skills; Credit Control, Call Centre, Finance Assistant, Accounts Assistant, Customer Service Salary; £9.25 per hour Location; Leicester We are looking for a large number of Credit Control Executives to interview and start work immediately. These positions are initially offered on a 6 month contract and we have the following shifts available; Shifts available: · 30 hours per week - Saturday to Wednesday 8am to 2pm · 36 hours per week - Saturday to Monday 9am to 7pm & Tuesday 9am to 5pm · 36 hours per week - Thursday 9am to 5.30pm & Friday to Monday 3.30pm to 10.30pm · 24 hours per week - Thursday 3pm to 10pm, Friday 4pm to 11pm, Saturday & Sunday 5pm to 10pm · 36 hours per week - Sunday to Thursday 3pm to 11pm · 30 hours per week - Tuesday, Wednesday , Friday & Saturday 3pm to 11pm · 32.5 hours per week - Wednesday to Sunday 8.30am to 3pm · 33.52 hours per week - Wednesday & Friday 1.30pm to 10.30pm, Saturday1.30pm to 10pm , Sunday 1.30pm to 10.30pm The Role; - Manage a portfolio of customers, researching the best way to contact them, build relationships and assist with their needs whilst negotiating a way forward with their payment - Deal with inbound calls from customer to resolve their payment issues and make outbound calls to proactively collect overdue payments - Liaise with internal colleagues and external partners to resolve customer queries - Liaise with customers/external partners via telephone, e-mail and letter - Record all information and payment queries on the in-house systems - Identifying any potential fraudulent activities on customer accounts The Candidate; - An excellent telephone manner and good customer service skills - A background within a similar role would be advantageous - A resilient nature with the ability to deal with difficult circumstances and sensitive situations - Ability to investigate complex issues and research customer accounts to find a resolution - Excellent negotiation skills - Good IT knowledge - Excellent time management skills The Benefits; - Excellent basic salary - Immediate start available - 6 month minimum contract - First class working environment - Inclusion on the company training program - A fun, fast paced role offering heaps of diversity and the opportunity to work autonomously