Customer Service Specialist

Recruiter
Coventry Building Society
Location
Leicester
Salary
£18,363 - 19,233 per year
Posted
30 Jul 2017
Expires
16 Aug 2017
We have an exciting opportunity for you to work directly with our customers within our recently re-designed Leicester branch as a Customer Service Specialist . We’re introducing a fresh new design across our Branch Network. This includes new layouts, features and technology. The Leicester Branch is the first to go live with this new look and the changes are to suit both our members and our employees. Role Details: You will pro-actively engage with customers, responsible for delivering an exceptional and memorable customer service by creating a welcoming environment within the branch, whilst ensuring that customers are able to do what they came in for. Through purely customer service focused meetings you will fully understand your customer's savings needs, and provide information on the most relevant accounts and services, enabling them to make an informed choice. Recent experience of working within customer service, ideally face to face whether in financial services, retail or other service environments. Evidence of working towards service standards A confident relationship builder with excellent communication skills Experience of dealing with complex / technical customer queries or complaints Strong evidence of working within a team and demonstrating role model behaviours Good planning and organising skills Excellent attention to detail, initiative and communication skills Flexible, positive, hardworking and driven in nature If you are looking for a career within financial services, this is a fantastic role where we offer extensive support, training and development opportunities. For those looking for progression and a rewarding career, The Coventry can offer those opportunities. Hours - 37 hours - Monday to Saturday (Branch opening hours - Mon to Fri - 8.30am - 5.00pm and Saturdays 8.30am -4.00pm We offer the friendly, warm welcome that our members have come to expect in all of our 70 branches. By always putting our members first, we deliver an outstanding customer experience. Our staff create branches that are a pleasure to use. 99% of our branch visitors went away satisfied (data from our monthly customer satisfaction surveys). This job was originally posted as www.totaljobs.com/job/75108486